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FAQs

April 28, 2022 2024-09-18 11:08

Helpful Information

Find Answers Fast Your Guide to Shopping with MGM Khadi

Welcome to MGM Khadi's Frequently Asked Questions. We've compiled answers to the most common queries to help you have a smooth shopping experience.

Ordering

How do I place an order?

Browse our products, select your items, add them to your cart, and proceed to checkout. Follow the steps to provide shipping and payment information.

Can I modify or cancel my order?

You can modify or cancel your order within 2 hours of placing it. After that, please contact our customer support.

Products & Sizing

How do I care for Khadi products?

We recommend gentle hand washing in cold water and air drying. Detailed care instructions are provided with each product.

What if the size I want is out of stock?

You can sign up for email notifications when the item is back in stock. We restock regularly.

Do you offer customization?

 For bulk orders, we offer limited customization. Please contact our sales team for details.

Shipping & Delivery

How long will it take to receive my order?

Domestic orders typically arrive within 5-7 business days. 

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also check your order status in your account.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I initiate a return or exchange?

Log into your account, go to ‘My Orders’, select the item you wish to return, and follow the prompts. For detailed instructions, visit our Returns page.

Who pays for return shipping?

We cover return shipping costs for domestic orders. International customers are responsible for return shipping fees.

Payment & Security

What payment methods do you accept?

We accept major credit cards, debit cards, net banking, and popular UPI methods.

Is it safe to use my credit card on your website?

Yes, our website uses SSL encryption to protect your personal and payment information.

Account & Privacy

How do I create an account?

Click on ‘My Account’ at the top of the page and select ‘Create Account’. Follow the prompts to set up your account.

How is my personal information protected?

We have strict privacy policies in place. Please refer to our Privacy Policy page for detailed information.

Have a question not covered in the FAQ?

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